🌸 Luna Carbera Return & Exchange Policy

At Luna Carbera, we understand that parenting comes with surprises—and sometimes, so does shopping. If something isn’t quite right, we’re here to help with a gentle and straightforward return process.

🕊️ Return Window

We offer a 7-day free return window from the date of delivery. If you’d like to initiate a return or exchange, please reach out within this period.

📦 Condition of Items

To be eligible for a return, items must be unused, unwashed, and placed in their original packaging.

✅ Eligibility

All Luna Carbera products are returnable, unless otherwise stated for hygiene or safety reasons.

🔄 Exchange & Refunds

• We offer exchanges for eligible items.
• Return shipping costs are borne by the customer.
• Refunds may be granted depending on the situation. Luna Carbera reserves the right to determine refund eligibility on a case-by-case basis.

🚚 Return Shipping

Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

🧸 Defective or Wrong Items

If your item arrives damaged or incorrect:

• Kindly take a clear photo of the defect
• Send it to luna.carbera@outlook.com or WhatsApp us at +6017-700 2388
• For defective goods, Luna Carbera will cover the return shipping cost

✉️ How to Initiate a Return

Simply contact us via:

• 📧 Email: luna.carbera@outlook.com
• 📱 WhatsApp: +6017-700 2388

⏳ Processing Time

Please allow up to 14 working days for your return or refund to be processed once we receive the item.

We’re committed to making your experience with Luna Carbera as smooth and heartfelt as possible. If you have any questions, don’t hesitate to reach out—we’re always happy to help, parent to parent.